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It's time to Complete Your Living Will/Advance Directive
Affidavit! - 21 October 2010
Once you've completed your advance directive,
the easiest way to get your discount is to complete the Living
Will Affidavit on PEIA's "Manage My Benefits" site.
Go to www.wvpeia.com
and click on the green "Manage My Benefits" button in
the upper right corner. If you've used the site before, just log
in. If you haven't used the site before, you'll use the "Need
to Register" function before you complete your affidavit.
When you get to your menu, choose the Living Will button and follow
the instructions.
Please remember, PEIA does not want a copy of your advance directive
or living will. Please DO NOT mail or fax a copy of your actual
advance directive document to us. All you must do to receive the
discount is complete the affidavit - either online or on paper.
Memo from PEIA Administration -
16 September 2009
In an effort to make our operations at PEIA more
efficient, we'd like to ask your cooperation with the following:
1. Please refer all member eligibility calls to
Customer Service. All members should be referred to Customer Service
(1-888-680-7342, option 0) even if they have questions about eligibility.
The Customer Service staff has the training in eligibility issues
to be able to answer member calls. Please do not give the names
and extension numbers of the eligibility staff to your PEIA members.
2. For claim or customer service issues, please
refer your PEIA members to PEIA's contractors first. As you know,
we have a VERY SMALL customer service staff here, and their job
is to handle the more complex issues that the contractors can't
handle. Questions should be referred to:
a. PPB benefits, claims, and ID cards: Wells Fargo
TPA • 1-888-440-7342
b. PPB precertification and out-of-state referrals: ActiveHealth
• 1-888-440-7342
c. PPB prescription issues: Express Scripts Inc. • 1-877-256-4680
d. Health Plan HMO questions: The Health Plan • 1-888-847-7902
e. Carelink HMO questions: Carelink • 1-800-348-2922
f. Medicare retiree benefit questions (thru 12/30/09): Advantra
Freedom • 1-877-337-4178
g. Future (1/1/10) Medicare retiree questions: Humana •
1-800-783-4599
3. As a general rule, temporary ID cards will no
longer be generated. Enrollment forms must be submitted to PEIA
by the 15th of the month in order for eligibility to complete
the data entry and for the member to receive an ID card by the
first of the following month. Online transactions must be completed
and approved by the 20th of the month for the member to receive
an ID card by the first of the following month. If PEIA does not
complete the data entry within a time frame to allow for the member
to receive the ID card by the 1st of the month, then the member
may request a temporary ID card. Otherwise, you may advise them
to present a copy of their enrollment form, or they may use the
policyholder's SSN as their ID number to receive services.
We appreciate your help as we try to change processes
here to make the plan work more efficiently for everyone!
PEIA Update
Beginning with Plan Year 2009 on July 1, 2008,
participants will no longer be required to complete a tobacco
affidavit each year — unless there is a change in participant
or dependent tobacco use. Changes (tobacco status, adding or deleting
dependents, etc.) may be made through the Board office or online
once you have gone through the initial registration process.
Available Plans - These plans are available to school employees
in Pendleton County:
• PEIA PPB Plan A, which is the plan
most all of the employees are currently in; or
• PEIA PPB Plan B, which has lower premiums but significantly
higher deductibles and out-of-pocket expenses; and
• PEIA PPB Plan C, which has the highest deductible and out of pocket maximum and in some cases a lower premium
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